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Frequently Asked Questions



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BiTS FAQ

Frequently Asked Questions



What kind of businesses do you work with ?

We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.] Over the years, we’ve helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

How does the payment process work ?

The project starts with a 50% deposit and 4 monthly installments of the project balance over the course of development.

Do I own my website ?

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

How much does a website cost ?

We love this question… This is by far our number one question. Unlike other companies we do not need treat you differently if you have more money or make more money than others. We treat every customers the same regardless of their status or company. This is the reason why we are the only company at our level that shows prices for a lot of most common web design, web development and online marketing builds. We have nothing to hide as we know our prices are fair and affordable when comparing apples to apples, with that being said the best way to see how much your website will cost is to talk to us.

SEO Are your websites SEO friendly ?

100% Yes! Remember we are Google Partners! it’s our obligation to you as a customer to make sure your website is visible online. So, for that reason we help you by building the website 100% SEO friendly and we use best practice on web design as requested by our partner GOOGLE.

Will you maintain my site for me ?

We can! We provide on-going support for many of our clients. We are happy to help you and support you any time.

Do I own my website ?

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

Will my website be mobile-friendly ?

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices

When do I pay ?

For most projects, equal payments are made at the start, midway, and the end of the project, but we can work with you to set up a schedule that meets your needs. We understand that this is a big investment and want to help you budget for the expense in whatever way possible.

Who writes the content for the site ?

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can recommend copywriters who can help clean up or write original content for you at an additional cost.

Where should my website be hosted ?

Hosting is super important! When it comes to hosting, you get what you pay for. We’ve developed a list of our absolute favorite hosts to help you find the right host at the right price.

Marketing Can you help me with Online Marketing ?

100% Yes! We don’t just build your the website for you. We do much more than building the website. Our main goal is to help you succeed online. We are in for the long haul, our team is committed to your success and we offer many online marking packages including, Local SEO, National SEO, World Wide SEO and Paid Per Click Advertising (Adwords Account Step) including search network and display network.

What if I need HELP, Do you offer support ?

Yes, we offer LIFETIME SUPPORT You will be able to change modify or add anything to your website yourself thru the administration (CMS) that we will build for you. But most important you will have access to our developers for any questions you might need. We use the same style of support as apple.com which means we connect to your computer and teach/help you with your questions or modifications to the website. We also give you unlimited training on our administration area. We offer LIFETIME SUPPORT because 99% of our customer only need training once as the administration area is super simple and easy to learn. You don’t need any knowledge on coding and you know we are just a phone call way.